Resolve parts on a Purchase Return

Originally written by Luke Mavin. Published 10 May 2024 on the Motasoft VGM Help Centre.

Once a supplier has responded to your Purchase Return, you will need to resolve that purchase return by crediting the parts on it, or by re-adding those items to stock if the return was refused.

To resolve a Purchase Return, follow these steps:

Convert to Purchase Credit:

• Open Financial > Purchase Returns and find the return you wish to credit.
• Right-click on the return and select "Convert to Purchase Credit".
• Verify the credit reference and date, and review the parts listed in the lower grid.
• To exclude a part from the credit, left-click on the row and adjust the quantity.
• Click the "Save" icon on the right-hand side of the row to apply changes.
• Click "Save" in the bottom-right to create the new purchase credit and resolve the items allocated to it.

Re-add Part to Stock:

• If you wish to re-add a part to stock because the return was refused by your supplier, open the Purchase Returns tab.
• Select the return containing the part you want to re-add to stock. (1)
• Left-click on the part in the lower grid to select it. (2)
• Click on the "Return to Stock" button in the top-left of the lower grid. (3)
• Add a Reference and Description for the stock adjustment.
• Click "Save and Close" to create a new Stock Adjustment for that part.